“Research suggests that the barriers to the successful introduction of Lean are in the 'soft' people issues, rather than the hard, lean techniques. The behavior of shop floor staff, middle management and company culture is identified as the biggest single barrier”.*
FrontLine Coach is a professional training and coaching firm founded on one principle: Helping employees improve the effectiveness, efficiency and quality of their daily interactions with each other and their customers can significantly impact organizational performance, employee engagement and customer satisfaction.
At FrontLine Coach, we tailor our straightforward approach for frontline management and their teams, who hold the key to the successful execution of critical company strategies. Using our unique approach, we help organizations in all industries engage all employees in a systematic and relentless pursuit of operational excellence.
We specialize in helping organizations achieve and sustain breakthrough organizational performance. Our track record spans twenty years and includes engagements with General Motors, the Department of Defense and two utilities.
The FLC Approach™ has helped a host of organizations in half a dozen industries embark and succeed on their journey to operational excellence. While a number of our clients are dominant players in the manufacturing industry, we have also served clients in the wholesale, transportation and business services industries. Visit our Track Record page to find out more.
Contact us to discuss in more detail the challenges and opportunities your organization is facing. We will listen carefully, ask questions and, if appropriate, discuss how we can help. We will also be quick to tell you if we can’t help.
* Source: 'The sustainability of lean transformation’, Lean Engineering Research Centre (LERC) of Cardiff Business School. (2008), based on research completed between 2002 and 2008